Privacy policy

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit xendria.shop (“Website”) or make a purchase.

Personal Information We Collect

When you visit our Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and certain cookies installed on your device. As you browse the Website, we also collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:

Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit www.allaboutcookies.org.

Log files track actions occurring on the Website and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Web beacons, tags, and pixels are electronic files used to record information about how you browse the Website.

When you make or attempt to make a purchase through the Website, we also collect certain information from you, including your name, billing address, shipping address, and payment information (including your credit card number, PayPal username, email address, and phone number). We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How We Use Your Information

We generally use the Order Information that we collect to fulfill any orders placed through the Website (including processing payment information, arranging shipping, and providing invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud;

Provide you with information or advertising relating to our products or services, in line with the preferences you have shared with us.

Our third-party suppliers and warehouses receive information about the contents of the order and the buyer’s delivery address; this information is necessary to arrange delivery. Different suppliers work with our store, and each order may originate from a different company. If you would like to know which supplier or warehouse received information about your order, please contact us.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).

By using our Website, you consent to third parties processing your IP address to determine your location for currency conversion purposes. You also consent to having that currency stored in a session cookie in your browser (a temporary cookie that is automatically removed when you close your browser). We do this so that the selected currency remains consistent while browsing our Website and prices can be converted into your local currency.

SMS Marketing and Notifications

By entering your phone number during checkout, initiating a purchase, completing a form, or using a keyword search, you agree that we may send you SMS notifications (for your order, including abandoned cart reminders) and SMS marketing offers. SMS marketing messages will not exceed 6 per month. You acknowledge that consent is not a condition of any purchase.

If you wish to unsubscribe from receiving SMS marketing messages and notifications, reply STOP to any mobile message sent by us or use the unsubscribe link provided in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. Message and data rates may apply.

For any questions, please reply HELP to the number from which you received the messages. You can also contact us for more information. If you wish to opt out, please follow the procedures above.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information as described above. For example, we use WordPress/Shopify to power our online store. You can read more about how WordPress/Shopify uses your Personal Information in their Privacy Policies:

WordPress Privacy Policy

Shopify Privacy Policy

We also use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your Personal Information here:

Google Privacy Policy

You can also opt out of Google Analytics here:

Google Analytics Opt-Out

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, court order, or other lawful request for information we receive, or otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page:

Network Advertising Initiative

You can opt out of targeted advertising by using the links below:

Facebook: Ad Settings

Google: Ad Settings

Bing: Ad Settings

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal:

Digital Advertising Alliance Opt-Out Portal

Do Not Track

Please note that we do not alter our Website’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through info@xendria.shop.

If you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Minors

The Website is not intended for individuals under the age of 18.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@xendria.shop.

PELLETTERIA FUSELLA S.R.L.
02734870120
Via Volpinazza 5, 21059 Viggiù (VA), Italy
info@xendria.shop